Effective Date: 10 June 2026
Welcome to TengaHub a division of Active Bees First Pvt Ltd. These Terms of Use govern your access to and use of the TengaHub website, mobile applications, services, and related platforms ("Platform").
By accessing, browsing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree to these Terms, you should not use the Platform.
For the purposes of these Terms:
"Customer" means any person using the Platform to source, purchase, procure, track, receive, or collect products.
"Supplier" or "Vendor" means the third-party retailer, store, manufacturer, marketplace seller, or merchant from whom products are sourced.
"TengaHub", "we", "our", or "us" refers to TengaHub and its representatives.
"Platform" refers to www.tengahub.co.zw and all related systems, websites, applications, communication channels, and services operated by TengaHub.
TengaHub is a procurement and logistics intermediary.
TengaHub does not manufacture, own, stock, warehouse for resale, distribute as a retailer, or sell products in its own capacity.
Instead, TengaHub provides services that include:
Sourcing products from third-party suppliers;
Procuring products on behalf of customers;
Coordinating international shipping;
Coordinating customs-related logistics;
Facilitating local delivery and collection;
Providing order tracking services.
By placing an order through TengaHub, the customer expressly authorizes TengaHub to act as a procurement and shipping agent on their behalf.
All product information displayed on the Platform is obtained from third-party suppliers and may include:
Product descriptions;
Product specifications;
Product images;
Product ratings;
Product reviews;
Product availability;
Product pricing.
TengaHub does not independently verify or guarantee the accuracy, completeness, reliability, suitability, or correctness of such information.
Customers are solely responsible for conducting their own due diligence before placing orders.
TengaHub shall not be liable for any losses arising from inaccuracies, omissions, or misrepresentations made by suppliers.
Because products are selected by customers and sourced from third-party suppliers, TengaHub does not warrant, guarantee, or represent that products will:
Meet customer expectations;
Be free from defects;
Be fit for a particular purpose;
Match supplier descriptions exactly;
Meet manufacturer warranty expectations.
Customers acknowledge that any manufacturing defects, product faults, quality concerns, warranty issues, or performance problems remain the responsibility of the original supplier or manufacturer.
TengaHub shall not be liable for product defects that originate from suppliers, manufacturers, or retailers.
Customers are responsible for:
Carefully reviewing product information before ordering;
Ensuring products are suitable for their intended use;
Confirming product compatibility;
Reviewing supplier reviews and ratings;
Ensuring compliance with Zimbabwean import regulations;
Providing accurate delivery information.
Any order placed through the Platform is deemed to have been approved by the customer after sufficient review.
The price displayed to customers may include:
Supplier product price;
Procurement charges;
TengaHub service fees;
Shipping costs;
Handling fees;
Applicable taxes or import-related costs where necessary.
TengaHub's earnings are derived primarily from service fees and markups applied to procurement and logistics services during checkout.
Customers acknowledge that TengaHub is entitled to charge service fees in addition to supplier pricing.
Prices are subject to change without notice due to:
Supplier price changes;
Currency fluctuations;
Shipping cost adjustments;
Regulatory changes.
Full payment is required before procurement of products begins unless otherwise agreed in writing.
Orders may be cancelled where payment is incomplete, fraudulent, disputed, reversed, or otherwise unsuccessful.
TengaHub reserves the right to suspend services pending payment verification.
TengaHub will use reasonable efforts to facilitate timely procurement and delivery.
However, delivery times are estimates only and are not guaranteed.
Customers acknowledge that delays may occur due to circumstances beyond TengaHub's control, including:
Customs inspections;
Border processing delays;
Government restrictions;
Regulatory requirements;
Supplier delays;
Transport disruptions;
Public holidays;
Force majeure events.
TengaHub shall not be liable for losses arising from delivery delays caused by such circumstances.
Certain products may be restricted, regulated, or prohibited from entering Zimbabwe.
Customers acknowledge and agree that:
They are responsible for ensuring compliance with applicable import laws;
Customs authorities may inspect shipments;
Additional duties, taxes, permits, or fees may apply;
Customs authorities may detain, seize, or reject products.
Where products are detained, impounded, confiscated, or otherwise restricted by customs authorities, TengaHub shall not be held liable for any resulting losses.
In such cases, customers may be required to:
Attend customs offices personally;
Pay duties or taxes;
Obtain permits;
Complete customs clearance procedures.
TengaHub may provide assistance but cannot guarantee customs clearance.
Due to the nature of cross-border procurement services, TengaHub generally does not offer refunds or returns for:
Change of mind purchases;
Product dissatisfaction;
Incorrect customer selections;
Supplier defects;
Manufacturer faults;
Warranty claims.
Refunds or compensation may only be considered where:
TengaHub procured an incorrect product;
Products were damaged while under TengaHub's direct control;
TengaHub failed to perform its procurement obligations due to negligence.
All refund decisions remain subject to investigation and verification.
Customers collecting orders from TengaHub collection points must provide the official Order Collection Code issued by TengaHub.
TengaHub reserves the right to request additional identification before releasing any order.
Orders shall only be released to authorized recipients.
Customers will be notified when orders are available for collection.
Orders remaining uncollected for more than fourteen (14) days from notification may attract storage fees.
Any outstanding storage fees must be paid before the order is released.
TengaHub reserves the right to determine applicable storage charges based on storage duration and package size.
Effective Date: July 2026
At TengaHub, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our platform, website, and related services.
By using TengaHub, you agree to the terms outlined in this Privacy Policy.
13. Privacy Notice & Data Commitment
We value your privacy and believe in collecting only the bare minimum information needed to deliver your items. We design our business operations to protect your personal details under Zimbabwe’s Cyber and Data Protection Act.1.
14. What We Collect and Why
We do not collect or store your home address, banking information, or national ID on this website. We only request two pieces of information:Phone Number to send you automated tracking updates regarding your package arrival and Email Address to securely send you your anonymous alphanumeric order ID, collection point location, and pickup dates.
15. Secure Third-Party Payments (Pesepay)
All payments on our website are processed securely via Pesepay, an external, licensed payment gateway. When you pay, you enter your financial details (EcoCash, ZIPIT, or Card details) directly into Pesepay's secure system.Our business never sees, touches, or stores your banking logins, PINs, or card numbers. Pesepay maintains its own independent data compliance to satisfy national banking regulations in Zimbabwe.
16. Immediate Data Deletion (Our 3-Day Rule)
We do not build long-term databases or track customer histories. Your phone number and email address are strictly temporary. Exactly three (3) days after your order has been successfully collected or delivered, your contact details are permanently and securely deleted from our website database.
17. Third-Party Transfers
Because we operate a cross-border procurement service, we buy products from international stores on your behalf. However, we never share your phone number or email address with international vendors or logistics agents. International orders are managed entirely using our internal company accounts and anonymous tracking numbers.
18. Data Security
While your contact information is temporarily in our system for delivery tracking, it is stored in secure, password-protected files accessible only by our immediate IT team.
19. Your Rights
Because your data is permanently destroyed shortly after delivery, we do not hold historical records for you to access or update. For any questions regarding an active order or our privacy practices, please contact us directly via our customer service channel.
To the maximum extent permitted by law, TengaHub shall not be liable for:
Indirect losses;
Consequential losses;
Loss of profits;
Loss of business opportunities;
Product defects;
Supplier misconduct;
Manufacturer faults;
Customs actions;
Import restrictions;
Delivery delays beyond its control.
Where liability is established, TengaHub's maximum liability shall not exceed the amount paid by the customer for the affected order.
Customers agree to indemnify and hold harmless TengaHub, its directors, employees, agents, contractors, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from:
Breach of these Terms;
Violation of laws;
Misuse of the Platform;
Importation of prohibited products;
False information supplied by the customer.
All content appearing on the Platform, including logos, graphics, software, text, branding, and designs, is owned by or licensed to TengaHub.
No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.
TengaHub shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including:
Natural disasters;
War;
Civil unrest;
Government actions;
Border closures;
Customs restrictions;
Labour disputes;
Transport disruptions;
Internet outages;
Pandemics.
These Terms shall be governed by and interpreted in accordance with the laws of Zimbabwe.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
TengaHub reserves the right to update, amend, or replace these Terms at any time.
Updated versions shall become effective immediately upon publication on the Platform.
Continued use of the Platform constitutes acceptance of the revised Terms.
TengaHub
Website: www.tengahub.co.zw
Email: sales@tengahub.co.zw
WhatsApp Support: +27 73 975 3147
Collection Office:
112 Hebert Chitepo Street, Bulawayo,
Bulawayo, Zimbabwe
By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Use and Legal Disclaimer.
