Effective Date: 10 June 2026
Welcome to TengaHub. These Terms of Use govern your access to and use of the TengaHub website, mobile applications, services, and related platforms ("Platform").
By accessing, browsing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree to these Terms, you should not use the Platform.
For the purposes of these Terms:
"Customer" means any person using the Platform to source, purchase, procure, track, receive, or collect products.
"Supplier" or "Vendor" means the third-party retailer, store, manufacturer, marketplace seller, or merchant from whom products are sourced.
"TengaHub", "we", "our", or "us" refers to TengaHub and its representatives.
"Platform" refers to www.tengahub.co.zw and all related systems, websites, applications, communication channels, and services operated by TengaHub.
TengaHub is a procurement and logistics intermediary.
TengaHub does not manufacture, own, stock, warehouse for resale, distribute as a retailer, or sell products in its own capacity.
Instead, TengaHub provides services that include:
Sourcing products from third-party suppliers;
Procuring products on behalf of customers;
Coordinating international shipping;
Coordinating customs-related logistics;
Facilitating local delivery and collection;
Providing order tracking services.
By placing an order through TengaHub, the customer expressly authorizes TengaHub to act as a procurement and shipping agent on their behalf.
All product information displayed on the Platform is obtained from third-party suppliers and may include:
Product descriptions;
Product specifications;
Product images;
Product ratings;
Product reviews;
Product availability;
Product pricing.
TengaHub does not independently verify or guarantee the accuracy, completeness, reliability, suitability, or correctness of such information.
Customers are solely responsible for conducting their own due diligence before placing orders.
TengaHub shall not be liable for any losses arising from inaccuracies, omissions, or misrepresentations made by suppliers.
Because products are selected by customers and sourced from third-party suppliers, TengaHub does not warrant, guarantee, or represent that products will:
Meet customer expectations;
Be free from defects;
Be fit for a particular purpose;
Match supplier descriptions exactly;
Meet manufacturer warranty expectations.
Customers acknowledge that any manufacturing defects, product faults, quality concerns, warranty issues, or performance problems remain the responsibility of the original supplier or manufacturer.
TengaHub shall not be liable for product defects that originate from suppliers, manufacturers, or retailers.
Customers are responsible for:
Carefully reviewing product information before ordering;
Ensuring products are suitable for their intended use;
Confirming product compatibility;
Reviewing supplier reviews and ratings;
Ensuring compliance with Zimbabwean import regulations;
Providing accurate delivery information.
Any order placed through the Platform is deemed to have been approved by the customer after sufficient review.
The price displayed to customers may include:
Supplier product price;
Procurement charges;
TengaHub service fees;
Shipping costs;
Handling fees;
Applicable taxes or import-related costs where necessary.
TengaHub's earnings are derived primarily from service fees and markups applied to procurement and logistics services during checkout.
Customers acknowledge that TengaHub is entitled to charge service fees in addition to supplier pricing.
Prices are subject to change without notice due to:
Supplier price changes;
Currency fluctuations;
Shipping cost adjustments;
Regulatory changes.
Full payment is required before procurement of products begins unless otherwise agreed in writing.
Orders may be cancelled where payment is incomplete, fraudulent, disputed, reversed, or otherwise unsuccessful.
TengaHub reserves the right to suspend services pending payment verification.
TengaHub will use reasonable efforts to facilitate timely procurement and delivery.
However, delivery times are estimates only and are not guaranteed.
Customers acknowledge that delays may occur due to circumstances beyond TengaHub's control, including:
Customs inspections;
Border processing delays;
Government restrictions;
Regulatory requirements;
Supplier delays;
Transport disruptions;
Public holidays;
Force majeure events.
TengaHub shall not be liable for losses arising from delivery delays caused by such circumstances.
Certain products may be restricted, regulated, or prohibited from entering Zimbabwe.
Customers acknowledge and agree that:
They are responsible for ensuring compliance with applicable import laws;
Customs authorities may inspect shipments;
Additional duties, taxes, permits, or fees may apply;
Customs authorities may detain, seize, or reject products.
Where products are detained, impounded, confiscated, or otherwise restricted by customs authorities, TengaHub shall not be held liable for any resulting losses.
In such cases, customers may be required to:
Attend customs offices personally;
Pay duties or taxes;
Obtain permits;
Complete customs clearance procedures.
TengaHub may provide assistance but cannot guarantee customs clearance.
Due to the nature of cross-border procurement services, TengaHub generally does not offer refunds or returns for:
Change of mind purchases;
Product dissatisfaction;
Incorrect customer selections;
Supplier defects;
Manufacturer faults;
Warranty claims.
Refunds or compensation may only be considered where:
TengaHub procured an incorrect product;
Products were damaged while under TengaHub's direct control;
TengaHub failed to perform its procurement obligations due to negligence.
All refund decisions remain subject to investigation and verification.
Customers collecting orders from TengaHub collection points must provide the official Order Collection Code issued by TengaHub.
TengaHub reserves the right to request additional identification before releasing any order.
Orders shall only be released to authorized recipients.
Customers will be notified when orders are available for collection.
Orders remaining uncollected for more than fourteen (14) days from notification may attract storage fees.
Any outstanding storage fees must be paid before the order is released.
TengaHub reserves the right to determine applicable storage charges based on storage duration and package size.
Effective Date: [Insert Date]
At TengaHub, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our platform, website, and related services.
By using TengaHub, you agree to the terms outlined in this Privacy Policy.
At TengaHub, we value and respect the privacy of our customers. By using TengaHub, you agree to the terms outlined in this Privacy Policy. We may collect the following information from customers when using our platform:
Full name
Email address
Phone number
Delivery address
Order history
Account login credentials
Payment-related information
Customer service communication records
This information is collected to enable us to provide procurement, shipping, delivery, and support services.
Your personal information may be used for the following purposes:
Processing and managing orders
Coordinating procurement and delivery
Providing shipment tracking updates
Offering customer support
Improving platform performance and service quality
Detecting and preventing fraud or misuse
Meeting legal and regulatory obligations
TengaHub will only use customer information for legitimate business and operational purposes.
TengaHub treats all sensitive customer information as strictly confidential.
We are committed to protecting confidential customer data, including but not limited to:
Account passwords
Payment details
Credit or debit card details
Billing information
Personal identification details
Such confidential information will never be intentionally sold, rented, disclosed, or shared with unauthorized third parties.
Access to customer information is restricted to authorized TengaHub personnel only and only where necessary for legitimate operational purposes such as order processing, shipment coordination, customer support, and fraud prevention.
TengaHub implements reasonable technical, administrative, and security measures to protect customer data from unauthorized access, misuse, alteration, or disclosure.
TengaHub takes payment security seriously.
For security reasons, TengaHub does not store or save customer credit or debit card details on its servers after payment processing.
Specifically, TengaHub does not store:
Full credit or debit card numbers
CVV/security codes
Card PINs
Online banking passwords
Banking login credentials
Payments made through TengaHub are processed using secure payment gateways or trusted third-party payment processors designed to protect customer financial information.
This helps reduce the risk of payment fraud and unauthorized access.
Customers are strongly encouraged to protect their confidential information.
For your safety, never share the following with anyone:
Account passwords
Credit or debit card details
CVV/security codes
Card PINs
One-Time Passwords (OTPs)
Online banking passwords or credentials
You should only enter payment details during an official checkout process that you personally initiated and trust.
TengaHub will never ask customers through WhatsApp, phone calls, SMS, email, or social media to provide:
Banking passwords
Card PINs
Full card details
OTP verification codes
If anyone claiming to represent TengaHub requests such confidential information, treat it as suspicious and report it immediately.
Customers are also advised to:
Verify that they are using the official TengaHub website before entering payment information
Keep login credentials private
Use strong passwords
Log out of shared devices
Report suspicious account activity immediately
TengaHub shall not be liable for losses arising from customers voluntarily sharing confidential credentials with unauthorized persons.
TengaHub may share limited customer information with third parties only when necessary to provide services.
This may include:
Delivery service providers
Payment processors
Suppliers or vendors (for order fulfillment)
Customs or regulatory authorities
Government or law enforcement agencies where legally required
Only the minimum necessary information will be shared.
TengaHub does not sell customer personal data to third parties.
TengaHub retains customer data only for as long as reasonably necessary for:
Order fulfillment
Customer support
Legal compliance
Accounting purposes
Fraud prevention
Dispute resolution
Once data is no longer required, it may be securely deleted or anonymized where appropriate.
TengaHub may use cookies and similar technologies to improve user experience and website functionality.
Cookies may help us:
Remember user preferences
Improve website performance
Analyze traffic patterns
Enhance security
Customers may disable cookies through browser settings, though some platform features may be affected.
To the maximum extent permitted by law, TengaHub shall not be liable for:
Indirect losses;
Consequential losses;
Loss of profits;
Loss of business opportunities;
Product defects;
Supplier misconduct;
Manufacturer faults;
Customs actions;
Import restrictions;
Delivery delays beyond its control.
Where liability is established, TengaHub's maximum liability shall not exceed the amount paid by the customer for the affected order.
Customers agree to indemnify and hold harmless TengaHub, its directors, employees, agents, contractors, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from:
Breach of these Terms;
Violation of laws;
Misuse of the Platform;
Importation of prohibited products;
False information supplied by the customer.
All content appearing on the Platform, including logos, graphics, software, text, branding, and designs, is owned by or licensed to TengaHub.
No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.
TengaHub reserves the right to suspend or terminate any customer account where there is:
Fraudulent activity;
Abuse of the Platform;
Violation of these Terms;
Illegal conduct;
Non-payment of outstanding fees.
TengaHub shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including:
Natural disasters;
War;
Civil unrest;
Government actions;
Border closures;
Customs restrictions;
Labour disputes;
Transport disruptions;
Internet outages;
Pandemics.
These Terms shall be governed by and interpreted in accordance with the laws of Zimbabwe.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
TengaHub reserves the right to update, amend, or replace these Terms at any time.
Updated versions shall become effective immediately upon publication on the Platform.
Continued use of the Platform constitutes acceptance of the revised Terms.
TengaHub
Website: www.tengahub.co.zw
Email: sales@tengahub.co.zw
WhatsApp Support: +27 73 975 3147
Collection Office:
Amtec Building, 12th Avenue and R Mugabe,
Bulawayo, Zimbabwe
By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Use and Legal Disclaimer.
